Extensive Marketing Strategy of Yellow AI – With STP Analysis

Company Overview 

Yellow AI was founded by three friends, Raghu Ravinutala (CEO & Co-founder), Jaya Kishore Gollareddy (CTO & Co-founder), and Rashid Khan (CPO & Co-founder), who shared their frustration with finding good customer service and decided to do something about it for customers like them all over the world. Yellow.ai was founded to automate the whole customer experience by combining AI and human intelligence to provide on-demand fulfilment. In a nutshell, they exist to improve every company’s business-to-consumer interactions by making them more intuitive, personal, and real-time. The company is also India’s leading startup working on conversational AI.

Yellow AI was founded in 2016 as a B2C provider that allowed customers to communicate with businesses using a conversational interface. The name was inspired by the ‘Yellow Pages,’ which is a company directory sorted by category of firm names. Soon after, they realised there was a huge demand for nurturing customer relationships on messaging applications, and their service moved from B2C to conversational AI platform. Yellow AI has raised a total of $102.15 million in funding. For the 2018 and 2019 fiscal years, Yellow AI recorded net sales of Rs 1.5 crore and Rs 5.14 crore, respectively.

Marketing Strategy Of Yellow AI

Yellow AI has recently rebranded itself as Yellow AI as mentioned previously, they have a unique marketing strategy which we will read about shortly.

Segmentation, Targeting, Positioning

In modern marketing, segmentation, targeting, and positioning are well-known strategic approaches. It is one of the most widely used marketing models, with marketing executives complimenting it for facilitating efficient and simplified communication.

Segmentation- While there hasn’t been much emphasis on segmentation, the target audience is major e-commerce enterprises that want assistance with customer relationship management.

Targeting- Their target customers are major consumer-facing businesses with a strong need for customer involvement.

Positioning- Yellow AI’s CX automation platform is agile, scalable, and resilient, making it superior to its competitors. Compared to Google Dialogflow and Microsoft Luis, their technology provides more accurate results with half the data. They are not simply better; they are it.

Marketing Campaign

Yellow.ai is the world’s most comprehensive experience automation platform, delivering automation for 1000+ worldwide clients across text and audio channels in over 120 languages. They haven’t conducted several marketing initiatives, but they had approximately 100 clients before the pandemic; nonetheless, in the previous 18 months, their customer base has grown from 100 to over 900. This indicates that their strategy is successful and efficient.

Yellow AI provided automated customer support with Free Whatsapp and Omnichannel Chatbot for people to have a demo and a basic knowledge about their software support system and how it will help their enterprise in customer relationship management.

As previously stated, their second endeavour was to rename themselves from “Yellow Messages” to Yellow AI for their new identity, they sought to keep their brand salience while distancing themselves from the text-only connotation, in accordance with the platform’s strong move toward automation first, spanning chat and voice. As a result, they kept yellow, dropped messenger, and added AI, which is at the heart of our product; thus, Yellow AI was born.

Social Media Marketing

Yellow A.I. seems to be very active on social media platforms and recognises the significance of social media in today’s digitalized society. They maintain a regular upload schedule for everyday international events and news across all of their platforms. Their primary social media channel is Linkedin, as seen by the statistics in the table above. Their Facebook page has a large number of followers but little engagement. Their upload schedule is fantastic, but they should adjust the type of content they generate because the current one does not appeal to the majority of people and is too bland. To keep up with others, they can upload reels and other in-demand content instead of generic posts.

SEO Strategy

There is no other SEO strategy, and Yellow A.I. does not utilize it to its full potential. They have around 5000+ organic keywords, which is a good number, and about 10,000 monthly visitors, indicating that their SEO approach is average. This demonstrates that Yellow A.I’s SEO method isn’t infallible, and they need to enhance or develop their plan, as well as take a different approach altogether.

Influencer Marketing

Yellow A.I. is in a company that does not require influencer marketing because its major aim and audience is a large corporate enterprise, Yellow A.I. does not require influencer marketing. The company’s management and founders are shown speaking to the media about Yellow A.I’s progress, as well as the innovation and updates it is experiencing.

E-Commerce Strategy

Yellow A.I.’s services are entirely accessible on the internet. They’re a cloud-based programme that helps businesses manage their customer relationships. Their e-commerce approach is effective; they offer a variety of services through their product, and they have explained why businesses should adopt the Yellow A.I. chatbot. their astounding success and transparency pique the curiosity of businesses.

Mobile Apps

Yellow A.I. has an app called Yellow A.I. Partner, which is designed for their clients who are already doing business with them. The goal of this app is for company managers to be able to access the A.I. chatbot from their smartphones at their leisure. The app has had over 10,000 downloads and has a 3.0-star rating, which is below average. Customers prefer smartphones over PCs, and it is more convenient for them to use them at any time, therefore the corporation should look into ways to improve the whole app experience.

Content Marketing Strategy 

Yellow A.I.’s Content Marketing Strategy is all about simplicity and straightforwardness; they’re reaching out to their audience to demonstrate why their firm needs an A.I. chatbot and how beneficial it is. They have several posts regarding raising awareness about the advantages of customer service automation and how it can help your business grow. Yellow A.I. is also aware of current events around the world, such as the Black Friday sale and participates in it.

This ends our elaborative marketing strategy of Yellow AI. Let us conclude our learning below from the marketing strategy of Yellow AI.