Some brands have grown exponentially since their inception. Samsung is one of them. How did they manage it? What did they do to increase their customer base? What did they do to keep their consumers coming back? We think Samsung’s Marketing Strategy played a significant part in all this, especially its digital marketing strategy. This article analyses a few digital marketing strategies used by the company and the Marketing Mix of Samsung to better understand 4 strategies – pricing, products, placing/distribution and promotion so that you can get an insight into what they have been doing.
The Samsung Group is a multinational South Korean association headquartered in Samsung Town, Seoul. It encompasses multiple related businesses, most of them combined under the Samsung name and is the large business conglomerate.
Samsung was founded in 1938 by Lee Byung-Chul. Started as a trading company, they further diversified their realms to textiles, food processing, insurance, etc. Samsung made an entry into the electronics market in the late 1960s and started growing thereafter.
Unfortunately, the company was divided into 5 business groups after Lee’s death namely – Samsung Group, Shinsegae Group, CJ Group, Hansol Group, and Joongang group. By 2020, Samsung has 287,439 employees and have assembly plants and a sales network in over 75 countries.
Samsung’s mission statement is “We will devote our human resources and technology to create superior products and services, thereby contributing to a better global society.
If you wish to learn more about the successful marketing strategies employed by Samsung, we have another blog covering that topic.
What’s new with Samsung?
Here’s what was buzzing around Samsung recently:
- Galaxy S23 series: Samsung’s flagship smartphone lineup for 2023 features a new design, a more powerful processor, and improved camera capabilities.
- Galaxy Z Fold 5 and Z Flip 5: Samsung’s foldable smartphone lineup for 2023 is expected to feature new design and hardware improvements.
- Galaxy Tab S9 series: Samsung’s premium tablet lineup for 2023 is expected has new design and hardware improvements.
- One UI 5: Samsung’s latest custom Android user interface is released in late 2023.
- Tizen 7: Samsung’s latest operating system for its smart TVs and smartwatches is expected is released in late 2023.
- Bixby: Samsung’s voice assistant is expected to receive new features and improvements in 2023.
- Samsung Watch 6: Samsung’s next-generation smartwatch is released in late 2023.
- Samsung Galaxy Buds 3 Pro: Samsung’s next-generation true wireless earbuds are released in late 2023.
- Samsung Odyssey Neo G9: Samsung’s next-generation ultrawide gaming monitor are released in late 2023.
- Samsung Bespoke Home: Samsung’s customizable home appliance lineup is expected to expand in 2024 with new products and features.
These are just a few of the things that Samsung has in store for 2024.
Buyer Persona of Samsung
A buyer persona generally refers to the detailed information of an ideal customer of a company. When it comes to Samsung, people from India use it the most. This buyer persona will help you understand the attributes of a regular Samsung user.
San Francisco, California
Software Engineer at a tech startup
- Cutting-Edge Technology
- Efficiency and Productivity
- Creativity and Content Creation
- Sustainability and Social Responsibility
Interest & Hobbies
- Device Compatibility
- Software Updates
- Privacy and Security
- Customer Support
Social Media Presence
From the table above we can conclude that an ideal Samsung User is a tech-savvy software engineer from San Francisco, California, who is motivated by cutting-edge technology, efficiency, and creativity.
Want to know about the current challenges of Amul? Read a detailed SWOT Analysis of the brand before moving on with marketing strategies.
Let’s further dive into the marketing mix elements of Samsung.
Marketing Mix of Samsung
The marketing mix refers to a company’s combination of actions and techniques, for promoting its brand or product in the marketplace. Price, Product, Promotion, and Place are the four Ps of a conventional marketing mix. These revolve around: price strategy of the product giving details about how the product is priced, the product strategy giving details about how the products are differentiated for product diversification and quality, promotion strategy gives details about how the brand chooses to highlight their products by creating awareness about the brand in the market and the place strategy focuses on the channels of distribution and placement of the product.
Let’s discuss the aforementioned 4Ps of Samsung marketing mix in detail –
1. Product Strategy of Samsung
Being a leading electronic brand, Samsung has to keep up with the dynamic industrial changes in order to meet customer satisfaction. Ever-changing innovations, newer features, and improved performance can help give tough competition to its competitors.
Samsung generates revenue by selling smartphones, home appliances, sound devices, etc, excelling in all areas of product diversification. Their products can be classified into:
- Mobile devices- Smartphones like Samsung Galaxy series, Tablets, Wearables, Phones Accessories
- Samsung Home Appliances- Refrigerators, Cooking Appliances, Washing Machines, Air conditioners, Vacuum cleaners
- TV/AV – Samsung Television, Accessories, Audio and Video accessories
- Information Technology – Printer and Multifunction, Monitor
- Memory/Storage- SSD, Portable SSD, Memory cards, USB Flash drives
2. Pricing Strategy of Samsung
Samsung is a leader in smartphones and also dominating the home appliances area uses 2 types of pricing strategies as follows:
- Pricing based on competition– Samsung still lags in certain product categories. It might have a great presence in the home appliances realm but has not surpassed many brands who lead the home appliances market such as LG.
It is critical for the company to use competitive pricing to face stiff competition from its market competitors. Samsung is also not a market leader in these product categories, so it must protect its position because the competition is cut-throat.
- Skimming price policy- When Samsung launches its products with newer features and capabilities, they tend to price it a bit higher than others. (This is called Skimming Price Strategy) On the other hand, when some other company launches a smartphone with the same or better features, Samsung reduces the price and easily avoids losing market share as a result of the competitor’s debut.
3. Place Strategy of Samsung
Samsung sells to retailers and service providers directly. As a result of this strategy, only service dealers are responsible for corporate sales. The strength of this company lies in its distribution system.
Samsung’s products are likewise distributed by a single distribution company in one location, which then distributes them to other locations.
4. Promotion Strategy of Samsung
Promotion is an important part of the company’s marketing mix. Advertising, according to Samsung, is the most effective kind of marketing for attracting new customers and positioning the brand.
Samsung uses print media, social media platforms, and digital media to market new goods. To take advantage of celebrities’ large followings, the brand has invited several celebrities to serve as brand ambassadors and market the product that proves to be very efficient.
Recently Samsung released their new range of smartphones related to the Korean singer band BTS. (It includes exclusive packaging, colours, and in-box items featuring members of the band)
Samsung also collaborated with Blackpink, a popular Korean pop band, and released a special Blackpink edition of their Galaxy A80 smartphone in black and pink with the group’s logo on the back. This collaboration helped increase Samsung’s sales and popularity significantly.
Samsung also introduced its new feature known as the Samsung Virtual Assistant to drive in the audience.
Recently, Samsung introduced many new advancements in their online site too for user convenience. For example, E-Catalogue provides an overall description of all the products in a simple user-friendly book form.
Now, let’s see how Samsung took Environment Sustainability to its advantage
Samsung Sustainability Strategy
Samsung has this informative section on its website which focuses on Environmental Sustainability, Corporate Citizenship, Digital Responsibility, Labor and Human Rights, Diversity and Inclusion, and Sustainable Supply Chain. This whole section highlights the Eco-management value system where they mentioned that all their products are environment friendly and the planet will always be their priority. Their slogan “Planet First” expresses commitment to social responsibility through business practices that prioritize environmental protection.
Through Corporate Citizenship, they promote, empower and support the next generation to achieve their full potential and bring in positive social changes.
How does Samsung use digital marketing in their strategy
1. Search Engine Optimisation
Samsung has put a lot of effort into SEO.
As per Ubersuggest data, it ranks in India for 8,816,435 keywords as of September 2023. Its organic traffic is 188,525,558 sessions per month. The stats are higher compared to their SEO performance in April 2023.
Here are some of their Search Engine Optimisation techniques :
2. Social Media Marketing
One of the key things that Samsung does well on social media is to create engaging content. Samsung posts a variety of content on its social media channels, including:
- Product announcements and reviews
- Behind-the-scenes photos and videos
- Tips and tutorials
- Contests and giveaways
- User-generated content
Samsung also uses social media to listen to its customers and respond to their feedback. This helps Samsung to understand its customers’ needs and wants, and to improve its products and services.
Here are some specific examples of Samsung’s social media marketing campaigns:
- #GalaxyUnpacked: Samsung uses the #GalaxyUnpacked hashtag to promote its new product launches on social media. This hashtag allows Samsung to generate buzz and excitement around its new products and to reach a wider audience.
- #SamsungMoments: Samsung encourages its customers to share their photos and videos using the #SamsungMoments hashtag. This helps Samsung to create a community around its brand and to showcase the ways in which its products are used by its customers.
- Samsung Solve for Tomorrow: Samsung Solve for Tomorrow is a global competition that challenges students to use STEM (science, technology, engineering, and math) to solve real-world problems. Samsung uses social media to promote the competition and to share stories about the students who are participating.
Samsung’s social media marketing strategy is effective because it is focused on creating engaging content and connecting with its audience. Samsung uses a variety of social media channels to reach a wide audience and to create a community around its brand.
In addition to the above, Samsung also uses social media to:
- Promote its CSR initiatives
- Partner with influencers to promote its products and services
- Run paid advertising campaigns
Samsung’s social media marketing strategy is a key part of its overall marketing strategy. By using social media to connect with its audience, promote its products and services, and provide customer support, Samsung is able to build brand loyalty and drive sales.
Top Competitors of Samsung
Here’s the list of top competitors of Samsung:
The Marketing Mix of Samsung has worked well for them and have proved to be quite beneficial. Constant product diversification and the introduction of newer features have helped them spot a place at the top in the industry. With product differentiation, their customer satisfaction also helped them to get on a long way. Along with innovation and newer technologies, their environmentally sustainable policies have also made them stand above the crowd.
Hope you enjoyed reading this case study and gained enough insights into the marketing mix of Samsung. To read more case studies on such popular brands, visit IIDE’s blog page and explore the library of enriched case studies on different brands.
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