Extensive Marketing Strategy of Zurich Insurance

Updated on: Sep 12, 2022
Marketing Strategy Of Zurich - Featured Image

  Hey there!

My name is Aditya Shastri and I have written this case study with the help of my students from IIDE's online digital marketing courses in India.

Practical assignments, case studies & simulations from Harvard Business Review helped the students from this course present this analysis.

Building on this practical approach, we are now introducing a new dimension for our online digital marketing course learners - the Campus Immersion Experience.

If you find this case study helpful, consider leaving a comment below.

Last time we studied the Marketing strategy of La Poste which is the postal and express courier services industry in France. This time around, let us dive into the detailed study of the Marketing strategy of Zurich Insurance. Let’s get started.

The goal of this blog is to learn about Zurich Insurance Group and how it became one of the world’s largest insurance companies while also fulfilling its corporate social responsibility and remaining viable through various marketing strategies.

As you can see, the world is now completely online, and marketing is the backbone of every industry. If you want to learn more about digital marketing, attend  Free Masterclass on Digital Marketing led by IIDE’s CEO and founder, Karan Shah.

By the end of this blog, we will have learned about the marketing strategy of Zurich Insurance. Let’s start with the company’s story, target audience, and digital presence before delving deeper.

Digital Marketing Academic Challenge 2024 - DMAC

About Zurich Insurance Group – Company Overview

 Marketing Strategy of Zurich Insurance

The insurance company was incorporated 150 years ago when it started as a transport insurance company named “Schweiz” transport insurance and reinsurance company under the name of “Versicherungs-Verein” company.

Today Zurich Insurance is the country’s largest insurer. The group is organised into three core business segments: General Insurance, Global Life and Farmers. Total employees at the insurance company are more than 55,000, with customers in 215 countries and territories. 

Zurich Insurance provides a wide range of property and casualty, life insurance products and services in more than 210 countries and territories. Zurich Insurance’s customers include individuals, small businesses, mid-sized and large companies, as well as multinational corporations.


Quick Stats on Zurich Insurance
CEO Mario Greco
CMO Fiona Kwok
Area Served Worldwide
Industry Insurance
Market Share/ Revenue 437.41/ $65.64bn
Vision To be the best insurance company for its customers, partners, and employees.
Tagline Create a brighter future


Marketing Strategy of Zurich Insurance

Zurich Global Insurance focuses on traditional marketing channels such as television and print advertisements in the various countries where they operate. These advertisements cover insurance products and are typically societal and human behaviour patterns.

Segment, positioning & targeting

Market segmentation is a marketing strategy that outlines specific groups of customers in order to present specific products or product lines to them in a manner that is beneficial to their interests.

Zurich Insurance customers are the general public, which includes individuals, commercial and corporate customers. Various products and services, such as general insurance, life insurance, investment insurance, and so on, are tailored to these market segments.

A market target is a group of people who share certain characteristics and have been identified by such a company as prospective consumers for its products. Private or public individuals, business owners, private owners, farmers, and investment portfolio agencies are among the Zurich Insurance target groups.

Brand positioning entails arranging for a product to occupy a clear, distinct, and desirable place in the minds of targeted customers compared to competing products, which is accomplished by developing competitive positioning for a product and a detailed marketing mix.

Zurich positions its brand’s relation to various societal issues, trends, and human emotions such as climate change, true love, and what can go wrong in the advertisement storyline, which positions the brand not as a business entity solely interested in money and profits, but as an entity that can relate to various human emotions and needs.

Marketing Campaigns

TV advert – what can go right?

Marketing Strategy of Zurich Insurance Group - Campaign 1

The Zurich Insurance TV commercial campaign “What Can Go Right?” in 2021 was done not only to raise awareness of the impact of climate change on our society. The advertisement urged global society to act for a more sustainable future by constructing statues out of captured CO2. The advertisement portrayed the company as being actively involved in raising awareness and finding solutions to climate change.

Interactive Video Session – Meet Next Generation Zurich

Marketing Strategy of Zurich Insurance Group - Campaign 2

Another Zurich strategy is to sponsor interactive video sessions “like true love stories” that appeal to humanity to “next-generation Zurich” and talk about the diversity of Zurich’s workplace and the wholesome work environment.

Marketing Strategy of Zurich Insurance Group - Campaign 3

Zurich Insurance International also ran a series of print marketing campaigns aimed at American livestock farmers, using various print farm livestock comics.

Marketing Strategy of Zurich Insurance Group - Campaign 4

Zurich Insurance’s marketing strategy involves collaborations and sponsorships. It has formed alliances with the World Economic Forum and other risk management organisations. It supports cultural events such as the Lucerne Festival, the greatest theatre in Switzerland, Theatre St. Gallen, and the Zurich Opera House, which is free for all opera in Switzerland. 

It also sponsors sports such as ice hockey in Switzerland, endurance sports such as marathons in Spain, and Germany’s Olympic team for the summer and winter Olympics. It has also launched the Vitaparcours course in Switzerland, where people can go jogging in the woods on properly constructed paths. They have golfers as brand ambassadors and sponsor many golf tournaments around the world.


Social Media Marketing

Zurich insurance’s social media presence can be summarised as Instagram – 131k followers, LinkedIn – 658k followers, and their Facebook page is liked by over 916k individuals. Twitter presence consists of over 56k followers. They talk about ecological and social issues like climate change and biodiversity. Sensitization of alcohol addiction and stigmatisation is a part of the social issues they talk about while the products and services they offer to the public are also talked about.


SEO Strategies

Marketing Strategy of Zurich Insurance Group - SEO

According to SEO rankings, the number of keywords – below 500 is bad, above 1000 is good, and 10,000+ is amazing. As we can see, www.zurich.com has 74,917 organic keywords, which is considered exceptional. That means Zurich’s digital marketing has gained a lot of knowledge. 

Also, the monthly traffic is approximately 212,719, which is excellent.

SEO helps in achieving your long-term goals for your brand. A good ranking and a favourable placement help in raising the profile of your brand. In short, SEO strategies are crucial for the development of the website and to provide more visibility to the relevant audience.


Influencer Marketing

Zurich Insurance Company promotes its brand through its employees, partnerships, and sponsorships of environmental influencers such as Sebastino Salgado, a Brazilian social documentary photographer, and photojournalist who documented Amazonian indigenous peoples, as well as sports personalities such as Collin Morikawa. They also do not promote their brand through social media influencers.

Ecommerce Strategies

Zurich through its financial Services is gearing to invest $1 billion in (£627 million) expansion of its e-commerce business over the next three years. The group, which includes Eagle Star and Allied Dunbar in the United Kingdom and Farmers in the United States, stated that it hoped to reach 100 million customers – nearly three times as many as it currently has – through the expansion of its internet operation. Zurich also intends to increase the number of products sold to individual customers from 1.8 to four.

Zurich’s e-commerce strategy is woefully inadequate. A quick Google Play search reveals 11 different Zurich apps for various products offered in different regions. Zurich ZIO Members App is the most popular app, with over 10,000 downloads and a rating of 4.8 on Google Play. Zurich International Online ZIO corporate members’ accounts are managed via mobile in this app.

Content Marketing Strategies

Zurich Insurance Group is a social media powerhouse. The post content is about their products as well as social and environmental issues. In addition, press releases about their products are distributed through other traditional media outlets.


This ends with an elaborative marketing strategy of Zurich Insurance. Let us conclude our learning below from the marketing strategy of Zurich Insurance.

Digital Marketing Academic Challenge 2024 - DMAC

Conclusion – What’s Unique about Zurich Marketing?

Zurich’s marketing strategy is so natural that even paid television and print advertisements do not force the company’s products on you. The absence of A-list celebrities and social media influencers allows the general public to connect with their message while subtly absorbing the brand’s core value. Even though they offer B2B products and services, it is appropriate to say that their marketing strategy is people-centric.

Digital marketing is crucial since it links a company with its clients when they are online and is effective across all sectors. It links businesses with ideal consumers through SEO and PPC on Google, social media marketing, and email marketing. If you would like to learn more and develop skills, check out IIDE’s 4-Month Digital Marketing Course to learn more.

Alternatively, you can enrol in one of our free online masterclasses led by IIDE’s CEO, Karan Shah, to gain insight into the field of digital marketing. 

We hope this blog on the marketing strategy of Zurich Insurance has given you a good insight into the company’s marketing strategies.

If you like such in-depth analysis of companies just like the marketing strategy of Zurich Insurance check out our IIDE Knowledge portal for more fascinating case studies.

Thank you for taking the time to read the marketing strategy of Zurich Insurance, and do share your thoughts on this case study marketing strategy of Zurich Insurance in the comments section below.

Share post via

Aditya Shastri

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]


Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related Posts