Complete SWOT Analysis of Sodexo – A French Food Services & Facilities Management Company

Updated on: Jan 11, 2022
SWOT Analysis of Sodexo - Featured Image

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Last time we studied the SWOT analysis of La Poste which is the postal and express courier services industry in France. This time around, let us dive into the detailed study or SWOT analysis of Sodexo. Let’s get started.

Sodexo Group is the largest private-sector French employer within the world and therefore the 18th largest worldwide. Sodexo contracts to provide food services to private corporations, government agencies, schools and universities, military bases, hospitals, senior residential facilities, and correctional facilities.

Another aspect that made Sodexo the giant it is now in its marketing efforts. As the world goes online, marketing is changing and if you are curious about learning about the latest – check out our Free MasterClass on Digital Marketing 101 by the CEO and Founder of IIDE, Karan Shah.

Do you want to learn how Sodexo became so successful in a private company? In this blog, we will learn about the SWOT analysis of Sodexo and decode the answer. Before we begin, let us learn more about the Sodexo group, founding, products, financial status, and competitors.

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About Sodexo,

SWOT Analysis of Sodexo - Sodexo

Sodexo group is a French multinational corporation based in Marseilles, France. Sodexo’s journey started in 1966 in Marseilles, France by Pierre Bellon who initially served food services in many different locations such as companies, restaurants, schools, prisons and hospitals under the name Hotel Services Corporation. In 1997 the company changed its name from Hotel services Corporations to Sodexo. 

Today, Sodexo is the largest private-sector French employer of food services and facility management in the world with more than 412,000 employees on 29,000 sites in 80 countries including North America, South America, Japan, South Africa, India and Russia.

Quick Stats on Sodexo
Founder Pierre Bellon
Year Founded 1966
Origin Marseilles, France
No. of Employees Marseilles, France
Company Type Public
Market Cap $11.804 Billion (2021)
Annual Revenue €17.43 Billion (2021)
Net Income/ Profit €137 Billion (2021)


SWOT Analysis of Sodexo - Image of Sodexo Worker Serving Customer

Services by Sodexo

Sodexo has been dealing in:

  • Food Services
  • Soft Facilities Management Services
  • Hard Facilities Management Services
  • Personal & Home Services

Competitors of Sodexo

 The major competitors of Sodexo are:

  • Compass group
  • Cintas
  • Unifirst corporation
  • Sysco corporation
  • Aramark Corporation

Now that we understand the company’s core business, let’s delve into the SWOT Analysis of Sodexo.

SWOT Analysis of Sodexo

A SWOT analysis of Sodexo determines a company’s opportunities, strengths, weaknesses, and threats. It is a tried-and-true management paradigm that allows Sodexo to compare its business and performance to competitors and the industry as a whole. It’s an awesome tool for determining the full company data, where it falls short, developing countermeasures, and determining how the company can grow.

To better understand the SWOT analysis of Sodexo, refer to the infographics image below.

SWOT Analysis of Sodexo - SWOT Infographics of Sodexo

Below is a step-by-step detailed guide to help you with the SWOT analysis of Sodexo.

Strengths of Sodexo

The strengths are basically what makes the brand different from the other competitors and what the organisation excels at. Following are the strengths:

  • Loyalty: Sodexo is made on a trustworthy foundation of loyalty to its clients, employees, and shareholders, and fair and honest connections with them. Loyalty is one of the cornerstones of how their business works.
  • Transparency: This is often a key focus for Sodexo that applies invariably to all stakeholders, clients, consumers, employees, shareholders, and the other general public. They make sure that all are informed in a transparent and clear form about their products, services, responsibilities, and performance.
  • Respect for People: Humanity is central to their business. Sodexo is dedicated to acting in favour of civil rights, no matter ethnicity, age, gender, beliefs, religion, or sexual orientation. Enhancing the quality of life means treating each person with care, grace, and respect.
  • Robust Facility Management: Facility management involves making sure that the work atmosphere is efficient and adequate by integrating technology, people, and procedures. Facilities managers perform to make sure that employees are productive and satisfied in the organization that they work for.
  • High Level of Customer Satisfaction: Sodexo provides coverage for more than 100 million consumers daily in 56 countries and has a very strong customer relationship management team through which they keep their current customers very satisfied and also enjoy a good brand equity status among potential customers.

Weaknesses of Sodexo

Weaknesses are aspects of a business or brand that ought to be improved. Sodexo major flaws are as follows:

  • Diversity in the Workforce: The local workers contribute to the majority of the workforce at Sodexo making it difficult for outsiders to adjust and hence resulting in the loss of talent.
  • Decreasing Supplier Loyalty: A market best leader like Sodexo group would always promise to deliver the best of services to its clients at the best prices. But this sometimes doesn’t convince to be a wise move for the opposite stakeholders involved within the entire process. Sodexo is investing in conducting research and development to foster innovation which might eventually cause a discount within the price index within the supply chain. 
  • High Employee Turnover Rates: Sodexo has a very high employee turnover rate as compared to its competitors which means it spends a lot on training activities as employees keep leaving and joining.
  • Minimal Investments in R&D in Certain Sectors: With the ever-changing dynamics of the market and customer requirements, Sodexo needs to enhance its investment in certain segments. With the advent of competitors, Sodexo needs to concentrate more on customer service-related applications. The concept of one size fits all is no longer applicable to its customer. 
  • Unexplored Rural Markets due to Infrastructure Being Unavailable: This has certainly been one of the main challenges for the Sodexo group. The segment which has been most affected is the restaurants’ segment. In the rural markets, the adoption of raw materials and products is very slow resulting in great difficulty for the company.

Opportunities for Sodexo

Opportunities are potential areas of focus for a corporation to enhance results, increase sales, and, ultimately, profit.

  • Technological Solutions: Sodexo is always ahead of its competitors in terms of leading-edge solutions such as smart glass technology to keep its people safe and asset working, injecting digital upgrades into traditional workplace restaurants and many more. Sodexo should continue such innovations to keep itself ahead of the competition.

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  • Natural Born Manager: Managing a prison, a university, and a remote oil platform takes a very special individual. Someone who makes employees feel valued. Who inspires every worker to bring their best self to the job.
  • Developing Leaders: Hiring talented, ambitious people isn’t enough. They have to plan for their ongoing development and provide them with real big opportunities for growth. The Sodexo Management Institute features a wealth of programs to make the leaders of today.
  • Globalisation: Increased globalisation doesn’t restrict Sodexo anymore to conducting activities in its own country which can act as an opportunity to extend operation in other countries and thus enter new markets and unleash potentials of other new markets.

Threats to Sodexo

Threats are those factors that have the potential to provide harm to the organisation in any form. The threats of Sodexo are as follows:

  • Competitor’s Technological Advancements: The technological advancements by a few competitors can pose a threat to Sodexo as today’s customers are more attracted towards new technological advancements and may be lost to competitors’ offerings thus reducing the market share of Sodexo.
  • Competition: There is always an ongoing competition that puts downward pressure on the prices. This could lead to lower profits if it makes changes in the price or may also result in lower market share if it doesn’t make price changes.
  • Increasing Cost Component to Working in the Developed Market because of Environmental Regulations: Sodexo has to deal with these costs as governments are trying to levy higher environmental taxes to promote food safety methods. For Sodexo, it may result in higher logistics costs and higher packaging costs.
  • Culture of Sticky Prices: Sodexo functions in an industry where there’s a culture of sticky prices. According to Sodexo, such a diversified climate can lead to the inability on the part of the organization to increase the prices that its premium services deserve.

This ends our complete SWOT analysis of Sodexo. Let us conclude our learning below.

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To Conclude

Sodexo is a well-known hospitality services provider with a significant global presence. In the SWOT analysis of Sodexo, we observed that the company is heavily reliant and enjoys strong brand recognition and trust with its customers. It has a strong distribution network and has reached across all the markets it serves, but suffers from managing supplier loyalty in the same space and better R&D efforts by its competitors.

Also, one point not to miss out on is that Sodexo is in line with its marketing effort. It has created a customer base for itself by tapping into the digital era and creating a social media presence on several platforms. If you are interested in learning digital marketing, don’t forget to check out IIDE’s 3 Month Advanced Digital Marketing Course.

We hope this blog on the SWOT Analysis of Sodexo has given you a good insight into the company’s strengths, weaknesses, opportunities and threats. 

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Aditya Shastri

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]


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