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In-depth SWOT Analysis of DMart – One of the Biggest Operators Of Hypermarkets Chain in India

by | Case Studies | 0 comments

In our previous blog, we talked about the SWOT Analysis of Enel, the 73rd largest revenue-making company in the world. This time let’s dig into the SWOT Analysis of D-Mart.

Since its inception in 2002, DMart has expanded its presence in 263 locations across 11 states and 1 union territory in India. It was started to address the growing needs of a typical Indian family and it has been rightfully doing so for over 20 years now.

One reason behind the massive success of DMart is its marketing efforts. It is proven time and time again that marketing efforts, especially digital marketing play an important factor in a company’s growth. If you are interested in learning about digital marketing – check out our Free MasterClass on Digital Marketing 101 by IIDE’s CEO and Founder, Karan Shah.

Do you want to learn about the stunning success of DMart? Well, that is exactly what today we are gonna do! In this blog, we are going to dive deep into the SWOT analysis of DMart. But before we start, let us learn a little more about the company, its overview, products, competitors, etc.

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About DMart

SWOT Analysis of DMart - DMart

DMart is a supermarket retail chain giant owned and managed by Avenue Supermarts Ltd. Do you ever wonder what the ‘D’ in DMart stands for? It stands for Damani which is the surname of its founder Mr Radhakishan Damani who is a billionaire investor, and businessman who founded DMart in the year 2002.

The founder’s main purpose to launch DMart was to provide affordable housing products to the public of the Indian region. With continuing this aim, today DMart has gained immense popularity among people and it is now competing successfully with veteran competitors in the market like Big Bazaar and Reliance.

It is also listed on NSE and BSE under ‘Avenue Supermart’ and is valued at around 1.95 Lakh Crores. DMart aims to provide the best value possible to its customers offering goods at lower prices than MRP has always been the USP of DMart. It has a successful business model which has helped it to flourish, beat the competition and retain a high market share. What started as a single store in 2002 has expanded to 263 stores all around India now.

 

Quick Stats on DMart
Founder Radhakishan Damani
Year Founded 2002
Origin Mumbai, Maharashtra, India
No. of Employees 38,952
Company Type Public
Market Cap $35.62 Billion (2021)
Annual Revenue $3.3 Billion (2020)
Net Income/ Profit $170 Million (2020)

 

SWOT Analysis of DMart - DMart Inside Store


Products Of DMart

DMart offers a wide range of products which can generally be categorized into 

  • Food 
  • Non- Foods
  • General Merchandise and Apparel


Competitors of DMart

DMart’s list of competitors include

  • Big Bazaar
  • Big Basket
  • Reliance Mart
  • Amazon Pantry
  • Spencer’s


Now that we are familiar with how the company’s history and it’s working, let’s dive right into the SWOT Analysis of DMart.


SWOT Analysis of DMart

SWOT Analysis of DMart is a basic method that can help a company examine what it does best right now and develop a successful future strategy. It exposes the areas where people are holding back or how competitors may profit.

With the growing neck-and-neck rivalry in membership warehouses, it is critical for organizations like DMart to examine the business environment.

To better understand the SWOT analysis of DMart, refer to the infographic below:

SWOT Analysis of DMart - SWOT Infographics of DMart

Now first let’s begin with the strengths of the company from the SWOT analysis of DMart.

Strengths of DMart

Strengths are defined as what each business does best in its gamut of operations which can give it an upper hand over its competitors. The following are the strengths of DMart:

  • People-Centric Management: It maintains good relations with all of its stakeholders including its vendors and suppliers. It has a strong employee policy and is transparent in employee relations.
  • Discount Policy: It is known for its low price and various offers and discounts. This gives DMart an edge over the competition. Through its pricing strategies, it is sufficiently generating value.
  • Family Experience: DMart stores offer a full family shopping experience. It is a one-stop destination for all of the family’s needs which makes the customer shopping experience way much easier and people are liking this.
  • Digital Platform: DMart also allows customers to order online through its website and its app, DMart ready. Customers can now order listing products from the DMart app and easily receive their products at the doorstep.

Bonus Tip: Digitalisation has benefited customers with a hassle-free experience while shopping for household needs. And if some methodology has helped to improve customer experience then that thing is considered first by most of the other businesses too. So, isn’t learning various digital marketing skills that are making such things possible will be beneficial for you? If you think yes, then there are several short-term courses in IIDE that will help you learn about digital marketing and how to leverage its power to grow.

  • National Presence: DMart has its presence almost everywhere in India, which makes it the most preferred retailer by the customers: It has its presence in about 72 Indian cities.
  • Distribution Channels: DMart has a healthy and stable distribution system that ensures that the products of partners are easily accessible on time and allows it to operate in many locations of India.


Weaknesses of DMart

Weaknesses are used to refer to areas where the business or the brand needs improvement.   Some of the key weaknesses of DMart are

  • Focus on Certain Places: The majority of DMart stores are in the Western States and less in the southern market which makes DMart leave a lot of untapped markets. 
  • Dependent on One Nation: DMart is dependent heavily on India and is susceptible to foreign players.
  • Rented Assets: Retail stores like DMart operate mostly through rented stores in malls, resulting in higher costs and the majority of sales going to pay rents.
  • Slow Growth: DMart was established 20 years ago, but it still hasn’t been able to capture the market as much as it should have. It’s mainly because of its long term focus on only one mission. 
  • Extended Focus on Low Prices: In its attempt to provide low prices to its customers they have to continuously haggle with vendors which may aggravate vendor relations.
  • No Frills Approach: This basically means that in an attempt to cut costs it may have to reduce the quality of service they provide to their customers like unprofessional customer interaction in stores by employees.


Opportunities for DMart

DMart is one of the largest supermarkets. Therefore they might have many opportunities approaching them that could give them a chance to capitalize to increase their returns. 

  • Improving Technology: Improved technology will enhance the in-store experience of customers and it, therefore, can charge a premium for that.
  • Quality of Service: Retailers like DMart should capitalize on the propensity to pay more and therefore improve the quality of service.
  • Growth Potential: DMart stores aspire to be India’s most valuable retail stores for its customers. They can take this as a motivation to grow more in the market such as global expansion and tie-ups with international brands.
  • Developing Economies: The entire economy is open, and DMart has a rising opportunity to access burgeoning developing economies.
  • Personalized Service: Customers are always looking for more personalized service and are even willing to pay more for it.
  • Scope for Increasing Market Share: DMart has a great scope of expanding its market share by opening more stores in the southern states


Threats to DMart

DMart also has some threats on their business from the outside. It is very important to anticipate them before one becomes a victim to them.

  • Online Competition: People today are more and more inclined to shop online rather than visit a store and do all the hard work. Online competitors like Amazon Pantry and Local Platforms are becoming tough competitors of supermarkets like DMart.
  • Online Start-ups: There is a massive increase in the number of startups and they generally provide even lower prices and personalized experiences.
  • Low Barriers to Entry: In retail, there are low barriers to entry which means there is not much restriction to start a business and so there is high competition. 
  • Unorganized Retail: A large population of the target market still prefers to buy goods directly from local convenience stores and shops. 
  • Government Policies: There is a continuous change in government policies across different countries. Moreover, political unrest in the country can impede business, resulting in lower performance and higher costs.


This ends our in-depth SWOT analysis of DMart. Let us conclude our learning below.

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To Conclude

DMart is one of the most successful retail chain stores in India. It is also known as the ‘Walmart of India’. Through its SWOT analysis, we learned that it prides itself on being a one-stop destination for all of the family’s needs and that the USP of DMart is its low prices and great discounts. We also learned that it suffers from an increase in competition which makes it difficult to maintain a high customer base. 

However, if DMart can grab the opportunities that arise and predict threats and minimize their impact, nothing can stop it from being a leader in the retail sector. The company is left to fight it out by winning over its customers with greater marketing efforts as competition grows in a saturated industry. Being well-versed in digital marketing is a requirement for all marketing enthusiasts in today’s shifting scene, which is vital. If you want to learn more and improve your skills, check out IIDE’s 3 Month Advanced Online Digital Marketing Course.

We hope this blog on the SWOT analysis of DMart has given you a good insight into the company’s strengths, weaknesses, opportunities and threats.

If you enjoy in-depth company research just like the SWOT analysis of DMart, check out our IIDE Knowledge portal for more fascinating case studies.

Thank you for taking the time to read this, and do share your thoughts on this case study of the SWOT analysis of DMart in the comments section below.

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]

Aditya Shastri

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