Complete SWOT Analysis of Claro – A Mexican Telecom Group

Updated on: Mar 14, 2022

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In our previous article, we had done an explicit SWOT Analysis of the 8th largest telecommunications company in the world, Movistar. In this article, we will see the SWOT analysis of Claro, a telecommunication company.

We live in a world where competition and development is the king of the game. Now to support global development many companies are working extensively. Claro is a Brazilian Mexican company that works as a leading telecom group. The headquarters of Claro is in Mexico City. The company originated in America Movil. 

Claro is a telecommunication company that works to increase global connectivity, communication and information technology solutions globally. Communication is the key to maintaining relationships. Many of us live far away from our friends and family so companies such as Claro make our communication easy. They provide us with a friendly interface where we can easily talk to our loved ones without any barriers. The basic power of the Claro is its marketing team. The effective strategies of marketing made it one of the most successful telecommunications groups around the world. 

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Do you want to learn how Claro became so successful? In this blog, we will know about the SWOT Analysis of Claro and decode the answer. Before we begin, let us learn more about Claro the company, its founding, products, financial status and competitors.

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About Claro  

SWOT Analysis of Claro - Claro

Claro is a Brazilian Mexican company with its headquarters in Mexico. It is a large telecommunication group that focuses on increasing global connectivity around the world. The company is expanded in 18 countries in America and 7 countries in Europe, becoming the largest Telecommunications company worldwide in terms of total access lines and the second largest in the world in mobile subscribers, excluding China and India.

The company has increased its power all around the globe by providing fabulous services to its customers. People prefer Claro as they have maintained the trust for several years. Claro is expanded in other areas such as Uno tv, Marca Claro, Claro sports, Claro music, Claro video. As of 2012, the provider has over 276 million active mobile telephony connections and a mobile penetration of over 130%. In almost every country Claro provides valuable services to its customers. It is successful in creating a global impact on all its consumers.

Quick Stats on Claro
Founder Manola Ayala
Year Founded 2003
Origin Mexico
No. of Employees 100,000+
Company Type Subsidiary
Market Cap USD$61.28 Billion
Annual Revenue USD$9.1 Billion
Net Income/ Profit 1.5 Billion Reals


SWOT Analysis of Claro - claro costa rica customers in store shop

Products & Services by Claro

Claro has contributed to the telecommunication industry with various products for more than a century.

  • Mobile
  • Internet 
  • TV 
  • Voice 
  • Internet of things 

Competitors of Claro

Claro contests with brands across the globe. The topmost brands are:

  • Oi/Telemar
  • Suddenlink
  • Frontier Communications
  • Comcast Corporation
  • TIM Participacoes S.A.

Now as we are familiarised with the company brand and business let’s shovel into the SWOT analysis of Claro.

SWOT Analysis of Claro 

SWOT Analysis is a useful technique for developing business strategies for both new and current businesses. This simplified methodology is used to assess a company’s competitive standing. SWOT analysis of Claro can help the organisation develop effective and efficient business strategies.

To better understand the SWOT analysis of Claro, refer to the infographics below:

SWOT Analysis of Claro - SWOT Infographics of Claro

Below is an explicit guide to the SWOT analysis of Claro.

Strengths of Claro

The brand’s competence gives an edge over capturing the maximum market in the industry and earning more profits. Hence here we go with the strengths as follows:

  • Wide Spread Distribution Network: Claro has created a reliable distribution network over its 18 years of journey that allows it to reach the majority of its potential market through innovation.
  • Leading Market Position: Claro holds a leading market position because of its inception as the sole provider of wireless services in Latin America & Mexican cities. Since its inception the growth enabled the company to create a new revenue stream and diversify the economic cycle risk in the markets it serves, propelling Claro to the top of the Latin American & Mexican market.
  • Highly Qualified Workforce: Through training and learning initiatives, Claro has been able to develop a highly qualified staff of 100,000+. Claro devotes significant resources to employee training and development, resulting in a team that is not just highly competent but also driven to attain greater success.
  • Good Capital Expenditure Returns: Claro has a solid track record of completing new projects including international operators such as Tigo, Personal and VOX were acquired in 2011 and generated good returns on capital expenditure by establishing new revenue sources with the support of its parent company América Móvil.
  • Customer Satisfaction is Just High: Claro has been able to achieve high customer satisfaction among current customers of 279 million and strong brand equity among potential customers due to its dedicated customer relationship management department.
  • Strong Network: Claro is one of the most prestigious companies in the world. The strong distribution network has led to the formation of more than 27 data centres and a radio base of 242,000 including Europe.

Weaknesses of Claro

Claro’s weakness is an area where he can improve. Strategy is about making important decisions, and weaknesses are areas where a company could improve with the help of a SWOT analysis.

  • Moderate Success Beyond its Core Business: Even though Claro is one of the leading organisations in its industry it has faced challenges in moving to other product segments with its present culture.
  • High Prices for Small Plans: Claro struggles when it comes to the pricing of its budgeted devices. Its pricing seems to fall slightly on a higher side in small data plans ranging between 1 – 5 GB.  Claro’s competitors seemed to have an upper hand when it comes to small budgeted plans.
  • Competition with Brands Affecting the Market: Although Claro has a unique marketing strategy the new brands and other existing brands are also coming up with new strategies. But to maintain the position of best telecom services they need constant advertising, improvement in their products and this causes the majority of the expenses of the brand.
  • Reliance on Latin American Market for Major Revenue: As Claro has its main headquarters in Latin America and it is providing the services more efficiently and gets major revenue from Latin America. It is mostly dependent on the Latin American market and hence lacks revenue from worldwide.
  • Limited International Presence: Claro currently operates in only 18 markets around the world. It should consider operating in other countries, to expand its business and create strong brand recognition and awareness in the market.

Opportunities for Claro

Opportunities are possible areas for a company to consider to improve results, sales, and, ultimately, profit. Claro includes the following opportunities:

  • Internet Users: According to, there are over 4.66 billion active internet users in the world. Claro has a huge opportunity to increase its customer base by providing affordable data plans. 
  • New Environmental Policies: The new opportunities will open doors to a level playing field for all the players in the industry. It provides a good opportunity for Claro to drive the advantage home buying new technology and gain market share for new product categories. Also to sustain the potential customers as well as loyal ones.
  • Stable Free Cash Flow: The stable cash flow provides opportunities to invest in adjacent products. Hence when more cash is with the company can think of some new technologies and product segments to increase the market share. 
  • Technological Advancements: The new technology provides an opportunity for Claro to practice a differentiated pricing strategy in the new market. It enables the firm to maintain its loyal customers with great service and lure new customers through other value oriented propositions.
  • Improvement in the Customers: These days we see a very dynamic lifestyle of the people and hence lifestyle and standards mean more consumption of the products and services, and in turn more opportunities to encourage the purchase. This will eventually increase the market share of Claro.

Threats to Claro

External environmental factors that can harm a Claro’s growth are known as threats. Claro’s threats include the following:

  • Strong Rivalry from other Communication Providers: There is a lot of competition in the industry these days. This affects prices, resulting in a drop in revenue or income for Claro.
  • Threat from Local Distributors: Growing strengths of local distributors also presents a threat in some markets as the competition is paying higher margins to the local distributors.
  • Client Dissatisfaction: A single dissatisfied customer can lead to a loss for the company. Understanding customers’ needs is essential for the company for long term success. A satisfied customer can bring more customers through word of mouth about the company.
  • Loss of Key People to Competitors: Employees are considered as important as customers in a company. Loss of experienced employees leads to destruction in the working of the company. It is important to keep employees happy by providing remuneration, health facilities etc. 
  • Global Prices: An increase in prices for data globally can affect the company’s customer base. With power surges and an increase in the prices of data, offering cheaper plans become hard for the companies as their profit cuts down.


This ends our detailed SWOT analysis of Claro. Let us conclude our learning below.

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To Conclude

Claro is a well-established telecommunications company with a good number of subsidiaries. In the SWOT analysis of Claro, we came to know about their strengths as well as their weak points. The company has a good brand profile as well as manages its consumer base quite effectively. But, suffers from some finance management issues that need to be addressed soon.

One of their greatest opportunities is that they are moving more and more towards the online mode. Which is a necessity in today’s scenario. To stand in the market and to expand globally one needs to focus more on the online part.

Hence, improving marketing skills is very paramount for digital marketing enthusiasts. If you are intrigued with the above piece of information in learning more and upskilling, check out the 3 Months Advanced Digital Marketing Course by IIDE to know more.

We hope this blog on the SWOT Analysis of Claro has given you a good insight into the company’s strengths, weaknesses, opportunities and threats.

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Aditya Shastri

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]


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