Detailed Marketing Strategy Of Relaxo Footwear With Company Overview

Updated on: Jul 19, 2024

Quick Read

 

The marketing strategy of Relaxo Footwear leverages its wide product range, strong brand presence, and effective advertising campaigns. This case study explores Relaxo’s marketing strategies, digital marketing tactics, and recent developments, providing insights into how the brand maintains its leadership in the footwear industry.

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Relaxo Footwear is a force to be reckoned with in the Indian market. As one of the country’s largest and most popular footwear companies, they’ve established themselves as a leader in quality and customer satisfaction. Their core values – innovation, customer focus, ethical practices, and valuing people – resonate throughout their operations.

This case study covers details about the marketing strategy of Relaxo Footwear. We’ll explore the creative campaigns they’ve launched, their approach to social media engagement, and how they’ve leveraged the power of the digital landscape to solidify their brand presence. So, buckle up and get ready to see how Relaxo Footwear has walked its way into the hearts of millions – and every other path imaginable!

P.S. For those interested in diving into the intricacies of strategies for companies like Relaxo Footwear, pursuing a postgraduate diploma in digital marketing can provide the necessary skills and insights. So, buckle up and get ready to see how Relaxo Footwear has walked its way into the hearts of millions – and every other path imaginable!

Relaxo Footwear – Company Overview

Marketing Strategy of Relaxo Footwear - Relaxo Shop

Source: Google

Established in 1976 by Shri M.P. Agarwal, Relaxo Footwear has become a household name in India. Their mission is simple: to provide affordable and durable footwear for every person, across all walks of life. Relaxo’s dedication to accessibility has positioned it as a frontrunner in the Indian footwear industry.

Relaxo offers a diverse range of products under popular brands like Sparx, Bahamas, and Flite. Each brand caters to specific customer needs, ensuring there’s a perfect pair of Relaxo shoes for everyone. Whether you prioritise quality, comfort, or style, Relaxo has you covered.

The company’s success isn’t just about the products themselves. Relaxo boasts a well-established network of over 350 retail outlets across India, making their footwear readily available to a wide audience. Additionally, they’ve embraced the digital age, selling their products through major e-commerce websites, further increasing their reach and convenience for customers. Many want to understand the intricacies behind the formulation of marketing strategies of companies like Relaxo Footwear and more. Pursuing a digital marketing course learn how companies like Relaxo reach their audience and build successful marketing campaigns.

 

What’s New With Relaxo Footwear?

  • Revenue: Relaxo Footwear reported revenue of ₹2,674 crore for the fiscal year 2023 (Source: Relaxo Annual Report 2023).
  • Market Share: Relaxo holds a significant share in the Indian footwear market, commanding approximately 15% (Source: Statista 2023).
  • Production: Relaxo produces around 10 million pairs of footwear annually (Source: Relaxo Annual Report 2023).

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Business News

Relaxo announced plans to expand its manufacturing capacity with a new plant in Tamil Nadu, aimed at increasing production and meeting growing demand [Source: Economic Times, June 2024].

Product Launch

Relaxo launched a new line of eco-friendly footwear made from recycled materials, reinforcing its commitment to sustainability [Source: Relaxo Press Release, April 2024].

Marketing News

Relaxo rolled out a nationwide marketing campaign titled ‘Step Up in Style’ to promote its latest collection and strengthen brand recognition [Source: Marketing Week, May 2024]. How can one use this knowledge to design their marketing strategy? Pursuing the best online marketing courses can help you channel this knowledge to create a perfect strategy for your company.

Celebrity News

Bollywood star Salman Khan renewed his endorsement deal with Relaxo, continuing as the brand ambassador for the Flite range [Source: Times of India, March 2024].

 

Buyer Persona of Relaxo Footwear Products

A buyer persona helps describe the characteristics of a company’s target market. Here’s a detailed breakdown consisting of the motivations, interests, pain points, and social media of the company’s target audience.

Buyer’s Persona

Name:

Abhishek Tripathi

Place:

Mumbai

Age:

24 years

Profession:

Real Estate Agent

Motivation

  • Seeking affordable, comfortable, and stylish footwear for daily use
  • Preference for brands that offer durability and value for money

Interest & Hobbies

  • Fashion, fitness, and outdoor activities

Pain Points

  • Limited access to affordable yet stylish footwear.
  • Desire for long-lasting products without compromising on comfort

Social Media Presence

  • Active on Facebook, Instagram, and Twitter, engaging with customers through promotional posts and interactive content

After studying this breakdown in detail, it’s no surprise that the marketing strategy of Relaxo Footwear involves leveraging the use of social media platforms like Instagram and Facebook to implement their campaigns. Here, the company can feature fashion and fitness posts that resonate with its target audience.

Intrigued and want to do the same for your organisation? Attending our free Instagram marketing course will help in understanding how companies like Relaxo Footwear engage with their target audience.

 

Marketing Strategy of Relaxo Footwear

Relaxo stands out for its grasp of marketing fundamentals. They excel at segmentation, targeting, and positioning their products. This, combined with clear product differentiation and a focus on building strong customer relationships, sets them apart. Additionally, Relaxo recognises the importance of staying current by embracing contemporary approaches like social media marketing and search engine optimisation/marketing.

Segmentation, Targeting, and Positioning

In the vast footwear market, success hinges on understanding your audience. Relaxo, an Indian footwear company, has mastered the art of market segmentation. They recognise that one size doesn’t fit all, and by dividing the market into smaller groups based on factors like age, gender, price, lifestyle, and region, they can target their products more effectively.

This targeted approach allows Relaxo to compete strategically. While they may not have the reach to compete with national players like VKC and Paragon in all segments, they can focus on areas where they have a strong network, particularly in the South of India. Furthermore, Relaxo steers clear of direct competition with international giants such as Puma, Nike, and Adidas in the high-end footwear market.

So, how does Relaxo cater to various customer groups? They’ve created a diverse brand portfolio, with each brand positioned to target a specific segment. For example, one brand might focus on trendy styles for the youth, while another offers comfortable and affordable footwear for families.

Overall, Relaxo positions itself as a company that provides good quality footwear at accessible prices across various brands. They are also working on rebranding themselves to resonate more strongly with younger demographics. By segmenting the market and strategically positioning its brands, Relaxo is well-positioned for continued success in the competitive footwear industry.

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Marketing and Advertising Campaigns

1) Sparx: It’s In Me

Marketing Strategy of Relaxo Footwear - Its in Me Campaign

Source: Google

Sparx, the sports footwear brand from the house of Relaxo has recently rebranded its market positioning from ‘Add Sparx to your life’ to ‘It’s In Me’. The brand has launched a campaign with brand ambassador Akshay Kumar to communicate this repositioning and rebranding to the youth that it is targeting. The campaign has been created and executed by DDB Mudra. This campaign hyped Sparx to touch the next level of sales.

Sparx, Relaxo’s sporty kid, ditched its old ‘Add Sparx to your life’ slogan for a bolder statement: ‘It’s In Me’ This wasn’t just a a regular Relaxo tagline change; it was a total brand makeover. Sparx wanted to empower the youth by telling them their potential is already inside them.

To drive this message home, they teamed up with action hero Akshay Kumar and DDB Mudra. Together, they created a campaign that wasn’t just about selling shoes; it was about fueling the fire within young hearts. This move marked a major shift for Sparx, aiming to connect deeper with its target audience and solidify its position as a brand that celebrates youth and ambition.

2) Sar Utha Kadam Badha

Marketing Strategy of Relaxo Footwear - Sar Utha Kadam Badha Campaign

Source: Google

On May 27th, 2022, Relaxo footwear unveiled a new video promoting their Flite PUG 111 footwear on their YouTube channel. The video featured actor Dheeraj Dhoopar highlighting the shoe’s USPs. With 381 views (as of today), the video seems to be gaining traction. The Flite PUG 111 boasts a sleek design coupled with a soft, cushioned insole for ultimate comfort.

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3) Keep chilling keep flipping

Marketing Strategy of Relaxo Footwear - Keep Chilling Keep Flipping Campaign

Source: Google

This is the advertisement video for the Bahamas slipper. Where the students of the college colour their teacher’s face thinking of him as his friend. But he turns out to be the teacher, they recognise the teacher and try to trick him. The teacher recognised them with their Bahamas slippers. The video touched 1k on their youtube channel with the tagline “keep chilling keep flipping” with the Bahamas.

 

Digital Marketing Strategies of Relaxo Footwear Products

Here are the main elements that are included in the marketing strategy of Relaxo Footwear:


Social Media Marketing

Relaxo, and by extension, all of Relaxo’s footwear brands knows that the youth pulse beats on social media. They’ve traded the traditional ad world for the vibrant realm of Instagram and Facebook, using these platforms to connect with their young audience. The proof? Their revamped Sparx campaign – is a total game-changer!

Let’s dive into Relaxo’s social media empire and see how they’re connecting with their fans.

Facebook: 160,658 followers
Instagram: Absent
LinkedIn: 35,506 followers
Twitter: 1,964 followers

While Relaxo, the footwear giant, has a massive following, they’ve been missing a beat in the digital space. Relaxo Footwear’s social media presence feels scattered and inconsistent, lacking the punch needed to truly connect with their audience. While they’ve dabbled in influencer marketing with some success, the brand’s overall social media game needs a serious overhaul.

To truly capture hearts and drive sales, Relaxo needs a dedicated social media team to craft a cohesive strategy. It’s time to step up their digital game and make a lasting impression on their customers.

Delhi residents are interested in learning the art of social media to improve their marketing efforts. This has encouraged them to explore digital marketing courses in delhi to learn the valuable insights and skills required in the field.

SEO Strategies

In today’s digital world, social media and search engines dominate the way we buy and sell. For businesses, high visibility in search results is crucial. The higher your website ranks on search engines, the more likely people are to find you, learn about your brand, and potentially become customers.

So, how do we measure the success of a website’s SEO strategy? One key metric is the number of organic keywords (Free search terms for SEO) your website ranks for. Here’s a breakdown of what these numbers mean:

  • Less than 500 organic keywords: This is considered a low number. It suggests your website might not be reaching its full potential audience because you’re targeting a limited range of search terms.
  • 1,000+ organic keywords: This is a good starting point. It indicates you’re targeting a decent variety of relevant searches.
  • 10,000+ organic keywords: This is a very strong number. It suggests your website is well-optimised for a vast array of search terms, potentially leading to high visibility and organic traffic.

With 18,100 organic keywords, your website’s SEO strategy is definitely on the right track! This high number indicates you’re ranking for a significant number of relevant searches, which can translate to increased website traffic and brand awareness. However, one must remember that quality is just as important as quantity. While a high number of keywords is impressive, you also want to ensure you’re ranking for terms that are relevant to your target audience and have a good search volume (how often people search for them).

Influencer Marketing

Marketing Strategy of Relaxo Footwear - Just Trust Campaign with Salman Khan

Source: Google

Influencer Marketing is a type of social media marketing where an influential person collaborates with a brand to promote something. Influencer marketing is one of the core pillars of the marketing strategy of Relaxo Footwear. Relaxo’s subsidiary brands like Sparx and Bahamas use influencers and Bollywood celebrities like Salman Khan and Akshay Kumar, to increase its reach, for positioning and repositioning, to build trust and a more personal connection with its consumers, and to increase its brand value.

It uses influencer marketing both online and offline. They have collaborated with stars like and so on who are not only very famous but also very loved and celebrated in the country. The art of using influencers for marketing is nearly perfected by Relaxo. Probably they should work on collaborations with people who are not just stars but people whom the youth resonate with such as comedians, musicians, and so on.

Users across India, especially in Gurgaon want to understand the impact of Influencers on digital marketing. This has increased the demand for digital marketing courses in gurgaon.

E-Commerce Strategy

Relaxo Footwear operates an e-commerce platform showcasing a range of brands including Relaxo, Bahamas, Sparx, Flite, Boston, Mary Jane, and Kids Fun, offering their diverse product lines for sale. It delivers products across the country and the products take approximately 3-7 days to days to reach the consumer based on their location. The customer interface is simple and user-friendly where customers can order their desired footwear, track orders, place exchange requests, and so on. They also sell their goods through various E-commerce giants like Amazon, Flipkart, Myntra, and so on.

Mobile Application

Relaxo Footwear has made a strategic call by opting out of the mobile app race. Their focus on a strong website presence and leveraging major e-commerce platforms seems to be paying off. It’s a testament to their deep understanding of consumer behaviour – they know that most people aren’t looking for a dedicated footwear app. By avoiding unnecessary costs and development time, Relaxo can channel resources into areas that directly impact product quality, distribution, and customer satisfaction.

Content Marketing

Relaxo footwear primarily focuses on video advertisements on television and social media. They use influencers who are celebrated to convey their message. They make content that revolves around the branding and rebranding of their image to develop a psychological connection with their consumers. Their strategy is to draw consumers towards them by making content that makes consumers resonate with their image and their unique selling features such as low cost and great quality.

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Marketing Strategy of Relaxo Footwear That Failed

Relaxo Footwear launched a campaign to promote their new line of ethnic footwear, showcasing traditional Indian attire and cultural symbols. The campaign intended to celebrate India’s rich cultural heritage and diversity.

  • Issue: Relaxo faced backlash for a campaign that was perceived as culturally insensitive and not reflective of the brand’s values.
  • Backlash: The campaign led to significant negative feedback on social media, impacting the brand’s image.
  • Response: Relaxo issued a public apology, withdrew the campaign, and committed to more culturally sensitive marketing practices in the future.

 

Top Competitors That Influence the Marketing Strategy of Relaxo Footwear

Relaxo Footwear is not the only player in the footwear industry. In fact, there are many competitors in this industry that influence the marketing strategy of Relaxo Footwear.

  • Bata: Renowned for its wide selection of cost-effective and long-lasting footwear, serving diverse consumer demographics.
  • Liberty Shoes: Offers a wide range of stylish and comfortable footwear, focusing on quality and affordability.
  • Paragon: A leading player in the Indian footwear market, known for its budget-friendly and durable products.
  • Khadim’s: Provides a diverse range of footwear, emphasising comfort and style at affordable prices.
  • Metro Shoes: Renowned for its premium footwear collections, targeting fashion-conscious consumers.

Like our blog? Check out our digital marketing case studies to learn more about the marketing strategies of renowned brands.

 

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Conclusion

Relaxo Footwear’s marketing strategy is a well-oiled machine. Their success hinges on three key elements: a deep understanding of their target market and consumer needs, strategic use of celebrity endorsements (even if they might be considered a bit cliché), and top-notch SEO that keeps them visible online.

It’s important to note that while their overall approach might seem common, it’s undeniably effective. They’ve achieved their specific goals and objectives through these tried-and-true methods. However, there’s always room for improvement. Their digital marketing efforts, while present, could benefit from a refresh. A more structured and consistent approach would allow them to leverage the power of the online world fully.

We hope this blog on the marketing strategy of Relaxo Footwear has provided valuable insights into the company’s marketing efforts. Thank you for taking the time to read about this blog. Please share your thoughts on this case study in the comments section below.

 

Learning From Other Brands

In comparison to other companies, the marketing strategy of Sephora focuses on offering a wide range of high-quality beauty products coupled with an immersive in-store experience and robust loyalty programmes, which has helped the brand attract beauty enthusiasts and maintain a strong presence in the retail market.

Similarly, the marketing strategies of Dove leverage its commitment to real beauty and self-esteem, showcasing how powerful messaging and consistent brand values can drive customer loyalty and market leadership.

Additionally, the business model of KFC emphasises efficient operations, quality food, and strategic global expansion, while also highlighting opportunities for growth through menu innovation and localised marketing campaigns. These examples illustrate how effective branding and targeted marketing initiatives can foster brand loyalty and industry leadership across various sectors.

FAQs About Marketing Strategy of Relaxo Footwear

Q1. What is Relaxo Footwear’s marketing strategy?

The marketing strategy of Relaxo Footwear focuses on leveraging its diverse product range, strong brand endorsements, and innovative advertising.

Q2. How does Relaxo use digital marketing?

The marketing strategy of Relaxo Footwear’s products incorporates SEO, social media engagement, e-commerce strategies, and a mobile app to reach and serve its customers.

Q3. What are some popular Relaxo footwear products?

Popular Relaxo products include Sparx, Bahamas, and Flite, known for their comfort and affordability.

Q4. Who is Relaxo’s target market?

Relaxo targets consumers seeking affordable, comfortable, and stylish footwear for daily use.

Q5. What are Relaxo’s most notable advertising campaigns?

A marketing strategy of Relaxo Footwear, the ‘Dil Mein Fit, Feet Mein Relaxo’ campaign connected emotionally with consumers by showcasing real-life scenarios.

Q6. Who are the main competitors of Relaxo?

Bata, Liberty Shoes, Paragon, Khadim’s, and Metro Shoes are the main competitors of Relaxo Footwear’s products.

Q7. Has Relaxo faced any failed campaigns?

Yes, Relaxo faced backlash for a campaign perceived as culturally insensitive, leading to a public apology and withdrawal of the campaign.

Q8. What is Relaxo’s mission?

Relaxo strives to offer durable footwear that is both affordable and accessible to all segments of society.

Q9. What motivates Relaxo’s target audience?

Seeking affordable, comfortable, and stylish footwear for daily use is one motivating factor for Relaxo’s target audience.

Q10. What are the latest business news about Relaxo?

Relaxo announced plans to expand its manufacturing capacity with a new plant in Tamil Nadu.

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Author's Note:

My name is Aditya Shastri and I have written this case study with the help of my students from IIDE's online digital marketing courses in India.

Practical assignments, case studies & simulations helped the students from this course present this analysis.

Building on this practical approach, we are now introducing a new dimension for our online digital marketing course learners - the Campus Immersion Experience.

If you found this case study helpful, please feel free to leave a comment below.

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Aditya Shastri

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]

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