Extensive Case Study on Titan: Complete Marketing Strategy Decoded

Updated on: Apr 2, 2023
Marketing Strategy of Titan Watches - A Case Study

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My name is Aditya Shastri and I have written this case study with the help of my students from the online digital marketing course at IIDE - India's #1 digital marketing institute.

Practical assignments, case studies & simulations from Harvard Business Review helped the students from this course present this analysis.

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Titan, one of the largest watchmakers globally, has been around us for a long time and they still have their class maintained to this date.  It is no surprise that you might be right now wearing or owning a Titan or Sonata or a FastTrack watch.

In this case study, we would specifically go through Titan’s watch segment and understand the measures it undertakes to stay relevant in the minds of customers to this date.


About Titan


Marketing Strategy of Titan Watches - A Case Study - About Titan


Titan Company Limited was established back in 1984 as is currently headquartered in Bangalore Karnataka. It is a part of an ever-popular business conglomerate, the Tata Group. 

Initially, Titan started as a watchmaking company through a joint venture between the Tamil Nadu Industrial Development (TIDCO) and the Tata Group. 

It later went on to explore various business opportunities and today it has popular brands such as Titan, Fastrack, Sonata, Tanishq and Caratlane selling accessories such as watches, jewellery, perfumes, belts, etc.


Marketing Strategy of Titan Watches - A Case Study - Titan brands and History

History & Brands of Titan


About Titan Watches

Talking about the watch section, the company has about 11 brands including popular ones like Titan, Sonata, Fastrack and Zoop. It also has the license to sell watches of popular brands like Tommy Hilfiger, Police, Lee Cooper, Kenneth Cole etc. 

Today, Titan Company Limited has a 65% market share in the watch industry and it contributes to 12.98 per cent of the company’s turnover. 

Now we know about Titan as a company and its watch segment, let us learn more about the company by understanding its target market by examining Titan’s watch segmentation


Target Market and Segmentation Strategy of Titan Watches

As previously said, Titan has about 11 brands along with rights to selling a few popular international brands like Tommy Hilfiger, Lee Cooper etc.


Target Market and Segmentation of Titan Watches
Brands Target Audience
Zoop Kids
Fastrack Millennials, Teenagers
Sonata, SF  General Customers
Titan  Millennials and above
Raga Female Audiences
Favre-Leuba, Xylyx, Nebula
Luxury Customers


As you can see from the above table, Titan Company Limited has a well-curated brand portfolio that reaches various age demographics. 

Now that we know about the target market and segmentation of Titan’s watches, let us go through Titan’s 4Ps of the marketing mix in the coming section.


Marketing Mix of Titan Watches

Marketing mix model is one of the most important elements of any successful business. There are four important parameters in a marketing mix model – Product, Price, Place and Promotion, which are also known as 4Ps. So let us go through Titan’s 4Ps of the marketing mix in the coming sections.


Product Strategy of Titan Watches

Titan Company Limited has a beautifully designed product portfolio of watches that caters to all demographics. Be it an iconic luxury wristwatch or a fitness tracker watch or a kid looking for Marvel’s Avengers-themed watch,  Titan has all kinds of watches to offer. 

Titan also has strong research and development (R&D) facilities through which comes with the new technology of watches from time to time and thus making the life of the customers easy.


Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Product Strategy

Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Product Strategy

Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Product Strategy


Price Strategy of Titan Watches

Titan has a huge range of products to offer but let’s face it, not everyone will have the same requirement when it comes to purchasing the same. With this in mind, its pricing strategy ranges from Rs. 1,000 to Rs. 25,000. 

Titan’s pricing strategy is as per the strength of the products and services offered. That is why we endeavour to offer the best value to our customers and strive to bring them compelling products at reasonable prices.


Place Strategy of Titan Watches

Titan has about 800 exclusive stores offering its watch products and is present in more than 250 towns and cities in India.

Furthermore, It has not restricted itself just to its own stores. It has partnered with various distributors and uses an omnichannel distribution approach and distributes its products through multi-brand outlets (MBOs), large format departmental stores and e-commerce websites.


Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Place Strategy

Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Place Strategy


Promotion Strategy of Titan Watches

Titan has been always active in promoting its products from time to time, be it digitally or from the traditional. Just like its omnichannel distribution strategy, it uses an omnichannel promotion approach using all necessary mediums of communication to promote its ads.

The company uses Newspapers and Television as its primary form of offline communication. It is an effective medium because both media can reach a wider audience and reach large targeted groups.


Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Promotion Strategy


Talking more about its digital marketing approach, the company has swiftly adapted to changing customer patterns and promotes accordingly. Fastrack is its most-followed page on social media and creates a digital short term campaign around festivals and other latest happenings in the country.


Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Promotion Strategy


Marketing Strategy of Titan Watches - A Case Study - Marketing Mix - Promotion Strategy


Check out this campaign launched by Titan titled ‘For the love of watches’ which aims to celebrate and showcase its wide range of men’s and women’s timepieces.

This campaign emphasises that one need not wait for a special occasion to pamper themselves with a beautifully crafted timepiece.

Now that we know about the company’s offerings, let us go through the marketing strategies it has adopted to stay relevant in the minds of customers in the coming section.


Marketing Strategy of Titan Watches

The presence of a quality marketing strategy can have a very positive influence on the performance of a brand. Being so, a company can take advantage of a number of benefits. Here are some of the marketing strategies that Titan has implemented to come up with a strong and effective marketing plan.

Brand Ambassadors of Titan Watches

When it comes to Titan watches, you’re definitely in for a treat. The brands have been around longer than the watch industry and have much history behind them, which makes them perfect for gaining brand ambassadors. 

Here are some of its brand ambassadors who also act as brand influencers in this increasingly digitized world.

Marketing Strategy of Titan Watches - Brand Ambassadors


Marketing Strategy of Titan Watches - Brand Ambassadors

Marketing Strategy of Titan Watches - Brand Ambassadors


Collaborations of Titan Watches

Titan is a clever brand that constantly explores designing new watches with a collaboration strategy in mind.  It has its kids targeted brand name Zoop that has collaborated with Marvel and Doraemon to produce kids-oriented themed watches. It also has recently collaborated with Game of Thrones.


Marketing Strategy of Titan Watches - Collaboration Strategy

Marketing Strategy of Titan Watches - Collaboration Strategy


Marketing & Advertising Campaigns of Titan Watches

Marketing or an advertising campaign is an initiative to draw the attention of people towards a specific product or service. Such campaigns are also known as promotional activity or simply advertising campaigns.

Titan uses a progressive advertising strategy and the storyline of the campaigns revolve around portraying a social message.


 #BreakTheBias – A Marketing Campaign of Titan Watches

This campaign was launched on the occasion of Women’s day in the year 2016. The beautifully showcases a bias that people have with respect to name and gender and the way they approach a story relating to the same. This advertisement has a subtle twist that left a lot of people in doubts.



The Joy of Gifting – A Marketing Campaign of Titan Watches

This campaign was released in 2013, showcasing the bond between a student and a teacher. It also kind of on the lines of thanking teachers for constant support and thanking them with a gift because if there’s one thing better than a special gift, it’s a gift well given.



Mom By Choice – A Titan Raga Promotion Campaign

This campaign was the launch of the new Titan Raga series and a new tagline “Khud Se Naya Rishta”, to promote the womanhood and the capabilities of women around us.


This is how Titan has worked on the advertising campaign aspects over the years. Let us no go through a quick SWOT analysis of Titan Watches in the coming section


SWOT Analysis of Titan Watches

SWOT Analysis identifies the Strengths, Weaknesses, Opportunities, and Threats of the business, which helps us make strategic plans and decisions. 

Let’s have a look deeper into the SWOT analysis of Titan.


Strengths of Titan Watches

  • It has diverse segments and varied offerings in the market
  • Innovation Strategy is the core part of the brand
  • Good quality and impressive
  • International tie-up with various other high brand products
  • Retail network all over the world


Weakness of Titan Watches

  • Rural India does not have a good customer base
  • Teenagers prefer mobile phones over websites
  • Waterproof watches are not that high resistance


Opportunities of Titan Watches

  • Watches are positioned as high fashion wear rather than just utility products
  • Due to the changing lifestyle, users tend to prefer multiple watches
  • Huge market presence


Threats of Titan Watches

  • Huge competition in the market
  • Watches become a substitute as mobile and wall clocks are available
  • The fashion style of users keeps changing with the trend


Therefore, Titan has grown immensely and has also received some great opportunities in the market. They should be consistent in their work to overcome threats. With this, the case study on Titan Watches comes to an end. Let us summarize with concluding points in the final section below.



Titan Watches is known for creating the most unique and extravagant accessories as well as extremely simple accessories. It has managed to become market in most of the segments it operates in thanks to a well-managed product portfolio.  

Over and above, Titan managed to work on all aspects of the business from producing new designs, collaborating with trends to utilizing all kinds of marketing channels available. The company has all the bases covered very well.

Liked our work? Interested in learning further? Do check our website for more. Also, if you’re interested in Digital Marketing, you can check out our Free Digital Marketing Masterclass by Karan Shah.

Let us know your thoughts on this case study in the comment section down below. Thank you for reading, and if you liked our then do share this in your circle. 

Until then, see you next time!

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Aditya Shastri

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]


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