In-depth Business Model of Zomato – 360 Degree Analysis

Updated on: Nov 25, 2022
Business Model of Zomato - featured image | IIDE

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By integrating different restaurants and allowing customers to select restaurants, leave reviews and check listings and accessibility according to their choice of food, Zomato’s s business strategy has changed the food business sector. It offers analytical information for numerous eateries in 24 countries around the world. These analyses serve to improve the business of eateries.

We’ll uncover the fundamental characteristics of the Business Model of Zomato in this article and discover how it manages all its activities and generates income. Let’s start immediately by knowing more about the company.

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About Zomato

In-depth Business Model of Zomato – 360 Degree Analysis - Zomato picture

Zomato was started in 2008 by Deepinder Goyal, Pankaj Chaddah. The search and discovery of restaurants and the supply of goods. In more than 24 countries, Zomato now operates. It began from the beginning with the name Foodiebay, which became Zomato in 2010. Zomato extended to Sri Lanka, Qatar, Turkey, Brazil, Indonesia, etc. in other countries.

Zomato said that in all 24 countries in which it operates the company turned profitable. Zomato launched its strategy of 0% commission in a partner restaurant in February 2017. The magazine SmartTech has stated that Zomato has made recurring investments from Info Edge India among the top 25 most promising online enterprises.

Now that we have a brief insight into the company, let’s dive into the heart of this case study – the Business Model of Zomato.

Business Model of Zomato

Business Model of Zomato | IIDE

Zomato’s commercial model is very different from Swiggy and Foodpanda’s contemporaries. This application was the innovator of online food applications, therefore Zomato’s acceptance of “online restaurant searches” was a major issue for the market. Zomato’s business strategy is a well-orchestrated plan that includes several factors for the seamless operation of the application. Below are some of Zomato’s important elements

1. Zomato Value Proposition

The company model Zomato offers its clients a selection of values. The aim of Zomato Zomato’s work is appreciated. Zomato focuses on the QAAA model, which promises and offers customers and partners quality, accessibility, accessibility, and portfolio. The following are the values of Zomato, making Zomato unique and admirable:

Zomato works to maintain an impartial platform. Hyperpure constantly helps to keep food supplies high. Hyperpure Zomato’s project offers fresh, squeaky, clean, and high-quality meals to its partnering eateries. The most sought-after food hygiene grade is a quality symbol that is well-known at its partner restaurants. Zomato supply has extended from its beginnings to increasing numbers of towns and cities.

They are vigorously growing their services. Now they give reservations for the tables, cater to companies, and feed India. 

The popularity of Zomato Gold speaks to Zomato’s efficiency in several fascinating choices. Zomato always strives for the best and doesn’t leave any stone unturned. They promise affordability without jeopardizing their business. In opening up bands, Zomato believes in providing its clients with new flavours and experiences across regional limits. They deliver the best information to their consumers and assist them to make an informed choice as readable as possible.

2. Zomato Customer Segment

Consumers are the main source of income for a service provider. Zomato’s key customers are consumers and restaurants alike. Those who hunt for different restaurants, according to their budget, locality, and desired tastes, will be able to find different restaurants and a menu of numerous restaurants in their areas. Zomato also has consumers in its kitty who wish to get home delivery quickly. Zomato has given them application facilities. Zomato’s platform also benefits local eateries that need promotional or medium-sized tools for a broad audience.

Zomato contains extensive client data collected by clients who evaluate and rate restaurants. For database firms and market research organizations, who require substantial client data, the brand database is therefore advantageous. They are also customers of Zomato. Examinators are those who give ratings and comments on the food and other services offered by the restaurants and are also known as content producers. These active journalists are also showing images of local restaurants on the Zomato platform.

3. Zomato Revenue Model

Revenue Model of Zomato - Business Model of Zomato | IIDE

Since its inception, Zomato has increased its global position in the culinary business. Zomato has produced numerous streams of income, and some are given here, helping you understand how Zomatos makes enormous profits by using its business model and diversity.

4. Zomato Target Audience

Zomato’s core consumer is young people between 18 and 35 years of age and those who often want to eat with friends and colleagues. It targets clients who are frequently referring to ratings and reviews and want to decide whether their location is good. It’s the clients who want to have a nice time with their pals and are confident the place’s worth the fee. It also targets foodstuffs that want to share food with people and experience it. They want to know where to obtain the best meals in the city and visit the eateries. All online opinion seekers of restaurants are the goal of consumption.

5. Zomato Channels

Zomato provides its platform available via several ways of access:

  • An Application (smartphone or tablet)
  • Official Zomato website.
  • The Food Porn (Zomato also built a site for the porn food sector that offers a picture of unusual cuisines from throughout the world).

How Does Zomato Make Money?

Some of the ways Zomato money earns money are listed below

1. Zomato Advertising

Zomato charges restaurants a fee to showcase the restaurant on its site. The higher the hierarchy and the number of times it shows on the top results the more money the restaurant pays Zomato. Zomato also suggests restaurant-specific ads to show on the site such as banner ads and small pop-ups. Restaurants can pay to have their events promoted and various other features.

2. Zomato Delivery Charges 

Zomato charges a nominal fee to bring the food from the restaurant to your doorstep. The delivery fee is further distributed among the restaurant owner and Zomato. Zomato then in turn pays the delivery boy a certain fee as his/her salary. GST levied on foodstuffs by the restaurant holder is 18% as mandated by the government. There is no separate GST on delivery charges.

3. Zomato Subscription Charges 

In-depth Business Model of Zomato – 360 Degree Analysis - Zomato pro

Zomato charges certain fees as subscription charges toToers. This is a marketing strategy to entice the customer to buy more at a considerable rate. For the same, Zomato charges fees. The fees once paid for the subscription are available for a certain time and then can be renewed as the time comes. This is called Zomato gold and Zomato pro.

4. Zomato White Label Access

Zomato also enables services such as Zomato Whitelabel under which they give offers to the restaurants to develop a customized food delivery app. It also works with cloud kitchens and restaurants for consultancy services. Zomato works with select restaurant operators to help in identifying locations for expansions at a minimal fixed cost, but with increased options for the user. It provides the requisite licenses and operational enablement for such restaurant partners.

5. Zomato Kitchens

Zomato partners with entrepreneurs to establish up and manage Zomato Kitchens on several labels to provide kitchen infrastructure services for selected restaurant operators. This helps companies to invest INR 35 Lakh and more in finance restaurants at the correct place. Zomato says that it provides investors a monthly return in the region of INR 2 Lakh to INR 4 Lakh with 180+ kitchens already in operation.

6. Zomato Live Events

Zomato Live Events - Business Model of Zomato | IIDE

Zomaland is one of India’s largest Food Carnivals! We have a wide range of culinary delights, an assortment of fun games, and an amazing artist line-up to ensure your weekend is truly what it should be – filled with Food, Fun, and Frolic!. Zomato charges users certain fees to get entry access to this showpiece event. It is an event where one can find fun, artistic works, and most importantly food varieties. One can find this on the Zomato App and even on PayTm Insider. The details for the same will be mentioned there. Zomato land took place in Pune, Delhi, Bangalore, Hyderabad, Mumbai, Jaipur, Pune, Chandigarh, and Kolkata in 2019. Due to the current pandemic, the event is scheduled online as of now.

Zomato’s Marketing Strategy 


Key Partners of Zomato

  • London & Partners

To extend its virtual food presence in European countries Zomato has established a collaboration with London & Partners. In charge of supporting Zomato with London & Partners

  • Search for a London office location.
  • Support for the recruitment process
  • Intelligent wage advice
  • Recruitment of management
  • Positioning of work
  • Research into the market
  • Consultancy, policy, and compliance with accounting and legal procedures.


  • Uber Taxi

For Uber Taxi users Zomato has allied to arrange a mode of transport to their restaurant. The smart invention eliminates the ability to cope with two different applications. Especially when clients strive to review, select and find the ideal dining spot, all clearly and straightforwardly.

  • Additional partners

These are payment firms such as Visa and PayPal.

Key Activities of Zomato

  • Zomato is the connection between customers and restaurants.
  • Zomato has an advertising-based user database reservoir. The company distributes ads for various good-income eateries.
  • To continue improvements in customer experience Zomato carries out a variety of actions. It keeps its characteristics according to emerging trends.
  • Zomato is aimed at ensuring that the information flows authentically for its users to solve two main questions: what they can eat and where to dine.
  • Zomato was also launched in the foodstuffs industry and afterwards introduced a subscription option for food discovery solutions.
  • Zomato has a large user database repository and employs various analytical algorithms to find essential data. This is the food for partner restaurants and restaurants’ customer service.
  • Zomato also helps restaurants construct their robust app with a framework known as plug-and-play.

With this, we come to the end of the Business Model of Zomato. In the below section, we shall conclude this case study.

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By introducing the notion to provide access for different restaurants and cafes, Zomato has entirely revolutionized the functioning of the food and restaurant business. Zomato offers outlets according to the area, selection of kitchens, and customer budgets. It also provides consumers with an online supply service that ensures a seamless and effective “ordering” process.

Zomato also contributes by giving them advice as well as the ability to advertise its business by hooking images and posters in Zomato’s application, to improve the business model of various eateries, bistros, and cafés. In conjunction with several restaurants, Zomato organizes various events and festivals to create not only revenues for itself, but also for the businesses participating. The Business Model of Zomato is properly planned and coordinated, covering several parts of the enterprise as sources of revenue.

We hope that you took the time to read the case study on the Business Model of Zomato and found it informative. Please comment on your proposals. See more of our blogs for more such case studies. In addition, IIDE runs a free Digital Marketing Masterclass Week to examine digital marketing. Visit our website for additional information.

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Aditya Shastri

Lead Trainer & Head of Learning & Development at IIDE

Leads the Learning & Development segment at IIDE. He is a Content Marketing Expert and has trained 6000+ students and working professionals on various topics of Digital Marketing. He has been a guest speaker at prominent colleges in India including IIMs......[Read full bio]


  1. Riya Uday Girkar

    This business model of Zomato is surely an eye catching one. No doubt Zomato is the recent favorite of all those who love ordering food delivered at their doorstep.

  2. Mk

    Zomato surely knows how to capture market.they understand the need for food delivery at doorstep.


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